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National Research University Higher School of EconomicsResearch DepartmentsInstitute for Public Administration and GovernanceProjectsMonitoring the cost of interaction between the government, business and individuals in providing complex public services and the development of proposals for their reduction. Developing proposals to reduce administrative barriers

Monitoring the cost of interaction between the government, business and individuals in providing complex public services and the development of proposals for their reduction. Developing proposals to reduce administrative barriers

2010

The target of this paper was time and material costs related to obtaining a set of federal and/or municipal services in order to start entrepreneurial activity.The purpose of the research was to determine the total legal direct actual time and material costs of filing a set of applications in federal, municipal authorities, and related applications due to their treatment of subordinate, affiliated and other organizations that are required to start a business.

To obtain the final result of interaction with the state, in most cases the applicant must go through several applications to the authorities at various levels and the resulting appeals to various organizations. Therefore, monitoring the cost of obtaining public services, carried out in this paper, first, takes into account the full set of applications that are required to obtain the final result of interaction of the applicant with the state (without treating these applications in isolation from each other), and secondly, takes into account the full amount of actual time and material costs of the public service recipient (and not just indentifying the regulatory set amounts).

For each reviewed service, we formed a list of required applications, the material and time costs of each application and identified the main problems of providing a public service.

The essence of monitoring is to collect information about the reviewed parameters during in-depth interviews and from surveying public service recipients.

The 2010 monitoring includes 7 sets of public services in the area of starting a business in the following spheres:

  • Food industry;
  • Farming enterprise;
  • Public catering establishment;
  • Pharmacy;
  • Stationary retail trade point;
  • Auto parts manufacturing;
  • Elevator-building enterprises.

Research for each of the spheres was carried out in several regions.

The research results in:

  • Description of general regulating problems of providing public services that are required to start a business;
  • A list of applications necessary to start a business in each of the reviewed spheres;
  • Actual material costs to obtain results from each of the applications;
  • Actual time costs to obtain results from each of the applications;
  • Information about the volume of control and oversight procedures in each of the spheres;
  • Describing sector-specific problems related to starting a business in each particular sphere;
  • Describing regional practice of starting a business in this sphere (region ranking).

 

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