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Director — Andrey Klimenko
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The Institute for Public Administration and Governance (IPAG) of the Higher School of Economics National Research University (HSE NRU) specialises in research, developing and implementing applied solutions in the field of public and municipal administration in the Russian Federation.
The institute was formed in 2003 as a unit of the Higher School of Economics National Research University.
IPAG draws on the expertise of about 50 full-time staff members.
To obtain the final result of interaction with the state, in most cases the applicant must go through several applications to the authorities at various levels and the resulting appeals to various organizations. Therefore, monitoring the cost of obtaining public services, carried out in this paper, first, takes into account the full set of applications that are required to obtain the final result of interaction of the applicant with the state (without treating these applications in isolation from each other), and secondly, takes into account the full amount of actual time and material costs of the public service recipient (and not just indentifying the regulatory set amounts).
For each reviewed service, we formed a list of required applications, the material and time costs of each application and identified the main problems of providing a public service.
The essence of monitoring is to collect information about the reviewed parameters during in-depth interviews and from surveying public service recipients.
The 2010 monitoring includes 7 sets of public services in the area of starting a business in the following spheres:
Research for each of the spheres was carried out in several regions.
The research results in: