Monitoring the cost of interaction between the government, business and individuals in providing complex public services and the development of proposals for their reduction. Developing proposals to reduce administrative barriers
To obtain the final result of interaction with the state, in most cases the applicant must go through several applications to the authorities at various levels and the resulting appeals to various organizations. Therefore, monitoring the cost of obtaining public services, carried out in this paper, first, takes into account the full set of applications that are required to obtain the final result of interaction of the applicant with the state (without treating these applications in isolation from each other), and secondly, takes into account the full amount of actual time and material costs of the public service recipient (and not just indentifying the regulatory set amounts).
For each reviewed service, we formed a list of required applications, the material and time costs of each application and identified the main problems of providing a public service.
The essence of monitoring is to collect information about the reviewed parameters during in-depth interviews and from surveying public service recipients.
The 2010 monitoring includes 7 sets of public services in the area of starting a business in the following spheres:
- Food industry;
- Farming enterprise;
- Public catering establishment;
- Stationary retail trade point;
- Auto parts manufacturing;
- Elevator-building enterprises.
Research for each of the spheres was carried out in several regions.
The research results in:
- Description of general regulating problems of providing public services that are required to start a business;
- A list of applications necessary to start a business in each of the reviewed spheres;
- Actual material costs to obtain results from each of the applications;
- Actual time costs to obtain results from each of the applications;
- Information about the volume of control and oversight procedures in each of the spheres;
- Describing sector-specific problems related to starting a business in each particular sphere;
- Describing regional practice of starting a business in this sphere (region ranking).
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