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HSE University

Institute for Public Administration and Governance

ADMINISTRATION

Head – Andrey Zhulin

 

Academic Supervisor – Andrey Klimenko

CONTACTS

101000 Moscow , 11 Miasnitskaya St.

Secretary:
+7 (495) 621-64-18;
+7 (495) 772-95-90 ext.111-74

E-mail: ipag@hse.ru

15
Jul
2016

New approaches to managing service quality

On 14 July HSE hosted a workshop devoted to technologies for enhancing customer service quality, organised by Sberbank of Russia and the Institute for Public Administration and Governance.

 

Date
15 July  2016
Topics
Assessment of efficiency and results-based management
Keywords
discussionsReporting an eventclient serviceSberbankseminar
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