On 14 July HSE hosted a workshop devoted to technologies for enhancing customer service quality, organised by Sberbank of Russia and the Institute for Public Administration and Governance.
Andrey Klimenko appeared as an expert at two working sessions during the forum: in the discussion of “Legal basis and the practice of determining, planning and assessing results in public management” and the round table “Strategic planning as the basis for effective governance”.
On 15 December a workshop of the study group “Performance Management 2.0” was held on the subject: “Establishment of a system for statistics agencies in Russia and unofficial standards in the system of public and municipal management”. Olga Molyarenko, teacher at the Local Government Department of Public and Municipal Management, NRU HSE presented her report to the workshop.
On 15-16 October the international conference Public Service Innovation and the Delivery of Effective Public Services was held in Budapest, organised by the National University of Public Service (Hungary) and the University of Edinburgh (UK). Participants includes leading scholars in the introduction of innovation into public management, such as Stephen Osborne and R. Carmen.
Yaroslavl Region will see the introduction of a technique to enhance the performance of administrations
For two years, experts from the Institute of Public and Municipal Management, NRU HSE and the Regional Development Department of Yaroslavl Region have been working on enhancing the performance of municipal administrations. Intermediate results were considered on 25 September at a meeting with heads of local authorities, hosted by Deputy Governor Yuri Boiko.
Work begins in Yaroslavl Region to elaborate standard timeframes for the performance of regular operations in local authorities
A meeting of heads of municipal authorities of the Yaroslavl Region has discussed current results of research into works performance standards in local authorities, conducted with the involvement of NRU HSE. The meeting also summarised the performance efficiency assessment of local authorities for 2013.
On 21 April a workshop was held of the study group "Performance Management 2.0" as part of the project titled "The life cycle and quality of performance management systems in government authorities". The report "The side effects of measuring performance: a review of literature" was presented by Alina Zakharova, a 3rd-year student of the Faculty of Public and Municipal Managemen.
The wrong public servants or the wrong indicators: assessment of the quality of the performance efficiency system of local authorities, conducted by specialists of local administrations
On 14 April a workshop was held of the study group "Performance Management 2.0" as part of the project titled "The life cycle and quality of performance management systems in government authorities". The report "The wrong public servants or the wrong indicators: assessment of the quality of the performance efficiency system of local authorities, conducted by specialists of local administrations" was presented by Vladimir Eliseenko, assistant rector and deputy head of the department for theoretical and practical public management of the Public and Municipal Management Faculty.
On 24 March NRU HSE held the first study workshop of the Performance Management 2.0 study group.
Andrey Klimenko, Director of the Institute for Public Administration and Municipal Management of NRU HSE, head of the Department for Theoretical and Practical Public Management of the Public and Municipal Management Faculty, presented a report entitled "10 years of performance management in the Russian Federation: key tools and problems with their introduction".
On 14 March a press conference was held at Interfax, involving Russia's Deputy Minister for Economic Development Oleg FOMICHEV, head of the Russian Federal Antimonopoly Service Igor ARTEMIEV and Vice Rector of NRU HSE Andrey KLIMENKO. The press conference discussed the monitoring of measures, implemented to improve how access to public services for business is both maintained and expanded, key problems concerning the mutual relations of business and government in this field and how these problems are resolved.