Russian Post is one of the largest companies in the country, the federal postal operator, is included in the list of strategic enterprises of the Russian Federation. The post office has 42 thousand branches and about 350 thousand postal workers. Every year, the Russian Post receives about 2.5 billion letters and invoices (of which 1 billion are from government agencies) and processes more than 365 million parcels. The company serves about 12 million subscribers in Russia, to whom about 600 million copies of printed publications are delivered per year. The annual volume of transactions that pass through the Russian Post is about 3.2 trillion rubles (pensions, payments and transfers).
It is obvious that the transformation of such a large company, which implements, among other things, the mandatory functions assigned to it in the interests of the state and society, requires the development of a special approach and the study of possible ways of development.
The project examines the experience of transformation of postal operators in seven countries: Australia, Brazil, Great Britain, Germany, Canada, China and the USA.
The aim of the project is to find optimal ways of developing the Russian Post, taking into account international experience.
The study of the experience of transformation of postal operators in seven countries indicates the development of financial services, although approaches to their development differed. The range of products offered in the communication offices was expanded; partner organizations were involved to provide services. In all cases, technical re-equipment and the development of logistics capabilities of the post office took place. Automation, computer technology, identification systems were widely introduced, standardization was carried out at all levels of postal operators' activities. Digital transformation is changing the relationship of postal operators with external actors, ensuring that the postal operator meets the challenges and tasks caused by the exponential growth of electronic commerce, including cross-border.
Omni-channel communications has become a big challenge for postal operators, which makes it necessary to follow trends and, in some cases, outstrip them in order to maintain and increase their market share. Now postal operators are present in their countries as not only post offices and a business card information site, but also offer working services in mobile applications, in the form of built-in "modules" on the websites of online stores and marketplaces, etc. In the context of each country, the following issues were considered for the postal operator: strategy and directions of development, components of digital transformation, organizational and legal structure, regulatory policy of the state, state support measures, tariff, customs and tax policies, digital technologies used, a set of postal services provided.
Customer: The Ministry of Labor and Social Protection of the Russian Federation
The Ministry of Labor and Social Protection of the Russian Federation is currently developing a digital solution to simplify the establishment of the status of a large family for centralized registration and subsequent provision of support measures.
Project implementation (1st stage: April-September 2021):
Employees of the Laboratory of Digital Transformation in Public Administration analyzed administrative regulations and other normative legal acts of constituent entities of the Russian Federation regulating the recognition of a family as large, as well as the list of criteria and documents used by constituent entities of the Russian Federation to recognize a family as large.
Laboratory employees proposed unified criteria allowing to recognize a family as large, depending on family composition, place of residence, occupation of family members, and other most significant facts, which are used in constituent entities of the Russian Federation. In addition, a list of documents and information confirming the presence or absence of the right to be recognized as a large family was determined.
Thus, a target model of the service provision process was formed, namely the structure of the data set that can be implemented by the agency for effective assignment of support measures to large families taking into account regional specifics in a proactive mode without application for recognition of a family as a large family.
This digital solution will eliminate the human factor in determining the status of a large family and automate this process, which will ensure a fairer distribution of state support measures, as well as reduce the agency's transaction costs.
The work done by employees allows us to implement the concept of a dynamic model of a large family, providing for the adjustment of its status depending on changes in legally significant facts (majority of the child, death of a family member, etc.).
The results were presented to the customer and formed the basis for the digital solution being developed.
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