Tag "client-centricity"

Experts in the field of research on current trends and standards of a client-oriented approach and their application in public institutions shared their knowledge and experience. Evgeny Styrin, Head of the International Laboratory of Digital Transformation in Public Administration at the Higher School of Economics moderated the seminar. Gennady Stryuk, Deputy Head of the Laboratory for Research on Leadership Practices and Client-Centricity, was invited as a debater.