Seminars

International Laboratory for Digital Transformation in Public Administration hold webinar on the topic "Specifics of the video-making process for the socio-psychological experiment «The Influence of Emotions on Trust in Electronic Government Services»". During the seminar, the speakers, Research Assistants Elizaveta Dyakova and Agnessa Bich, detailed the methods and tools used in creating video clips, which are aimed at studying how different emotions affect citizens' trust in digital public services in various social spheres. They also mentioned their experience and difficulties encountered in the work. 

Yuri Kabanov, Research Fellow of the International Laboratory of Digital Transformation in Public Administration, Senior Lecturer at the Department of Political Science and International Relations of the Higher School of Economics – St. Petersburg, spoke at the next online seminar of the laboratory. The report was devoted to the role of international indices in the policy of the "digital state" using the example of the UN E-Government Index, which remains a key source of information on the development of digital public services in a cross-national perspective.

The International Laboratory for Digital Transformation in Public Administration hosted a webinar "The Experience of Digital Transformation and The Introduction of the Principles of Client-Centricity in The Activities of Tax Authorities: Theory and Practice". The speaker was A.A. Lyalikov, Head of the Department of User Experience Management and Transformation of Products, Services and Services of the Federal Tax Service of Russia.

International Laboratory for Digital Transformation in Public Administration held an online seminar on the topic "Forming a methodology for assessing the digital transformation of districts of a large city". Research Assistant of the Laboratory Yana Rybushkina made a presentation.

International Laboratory for Digital Transformation in Public Administration held an online seminar on the topic “Basic indices of digital development: a construction methodology involving secondary aggregation”. Research Assistant of the Laboratory Ivan Makarov made a presentation.

Experts in the field of research on current trends and standards of a client-oriented approach and their application in public institutions shared their knowledge and experience. Evgeny Styrin, Head of the International Laboratory of Digital Transformation in Public Administration at the Higher School of Economics moderated the seminar. Gennady Stryuk, Deputy Head of the Laboratory for Research on Leadership Practices and Client-Centricity, was invited as a debater.

Organizers were Department of Digital Law and Biolaw of the Faculty of Law of the HSE University, together with the International Laboratory of Digital Transformation in Public Administration of the HSE University. Leading Russian scholars and experts participated and noted a number of serious problems and unresolved issues, facing legislators and industry players.

Professor Svetlana Golovanova made an online presentation at the International Laboratory of Digital Transformation in Public Administration. Co-authors of the presented study: Associate Professor of the Federal University of Rio de Janeiro Eduardo Pontual Ribeiro, Head of the International Laboratory of Digital Transformation in Public Administration Evgeny Styrin, Research Assistant at the International Laboratory of Digital Transformation in Public Administration Ivan Makarov.